free tracked delivery on all orders over £20

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FREQUENTLY ASKED QUESTIONS

Coffee

When will my order be despatched?
We try to despatch all orders within two working days. 
What shipping methods are available?
We use Royal Mail Tracked for shipping of all orders of 2kg and under. Orders over 2kg may be sent by Royal Mail or Parcelforce Overnight. Orders of a single bag are sent by Royal Mail 2nd Class.
Where do you ship to?
We currently only ship to the UK Mainland. Unfortunately we do not ship to Northern Ireland or Channel Islands at present.
How long will it take for my order to be delivered?
Standard shipping is by RM48 which is a 2-3 day service although this may take longer in a few instances. We also offer a Royal Mail 24 service which in 99% of cases arrives next day. For larger parcels we sometimes use Parcelforce Overnight which again, in 99% of cases will arrive the next day.
Can you grind the coffee?
Yes, we can grind coffee to your requirements. We can grind for cafetière | filter | aeropress | stovetop | espresso. If you require a particular grind you can always contact us.
Why is your espresso blend called 1549?
1549 was the year of Kett’s Rebellion in Norfolk. Kett’s Rebellion was a peasant rebellion against landowners who we trying to seize more and more land making it increasingly difficult for peasants to eke out even the most paltry living. We decided such an historic Norfolk event deserved to be commemorated on our espresso blend.
Why do your coffees always change?
Coffee is a seasonal product. We buys small lots from many small farmers and producers all over the coffee growing world. Some of these may be as small as one or two acres. When one coffee is sold out we move on to the next coffee we have bought.
When was your coffee roasted?
We roast Monday to Saturday each week so the coffee you receive will usually have been roasted a few days before being sent out to you.
How long does the coffee keep for?
This can depend upon how you store your coffee (see below). However, we recommend drinking your coffee within three weeks although it will probably be fine for eight to twelve weeks.
How should I store my coffee?
Our bags are biodegradable pouches so we recommend keeping the coffee in the bag and then placing the bag in an airtight container. Keep the container in a dark, cool cupboard if possible.
Are your coffee bags recyclable?
Our current bags are made of true biodegradable material. We are always looking at how we can be more environmentally friendly so we may change the bags in the future as the choice of eco bags evolve.
How can I contact you?
You can contact us here
Do you supply wholesale customers?
Yes we do. If you are interested in serving our coffee please call or email to discuss your requirements.
How much coffee should I use to make my coffee?
For a filter coffee we generally recommend a ratio of 60g of coffee per litre of water. This is a good starting point and then adjust to suit your taste.
Is there a strength guide to your coffees?
No. The strength of your coffee will be determined by how much coffee you use, how much water you use and the brew time. For a filter coffee we generally recommend a ratio of 60g of coffee per litre of water. This is a good starting point and then adjust to suit your taste.
I have a voucher Code. How do I redeem it?
If you are lucky enough to have been given a gift voucher, you can just select Gift Code button at the checkout and enter your code.

Subscriptions

Do you offer subscriptions?
Yes, we offer Repeat and Prepaid subscriptions. A Repeat Subscription  will renew on a regular basis, (either monthly or every two weeks) until it is cancelled. Our Prepaid Subscriptions are available for 3, 6 or 12 months with monthly or twice monthly deliveries. If you would like something more bespoke please contact us and we will do our best to help.
Can I change my subscription?
To change your Prepaid Subscription such as grind or coffee type please contact us
 
Repeat Subscriptions can be amended from your account. You will need to go through the checkout process again for the changes to be saved, but you will not be charged until your next renewal date.
Changing your coffee type, grind, weight or shipping preference will not affect the delivery schedule for your subscription. Changing the frequency online will not affect your next despatch date, this will come into effect after the next renewal. If you would like to change your next despatch date please send us an email.
Can I get two types of subscription at one time…for instance, decaf. & espresso?
Yes, we can arrange this for you. Just send us an email.

Sourcing

How do you buy your coffee?
We source our beans from small farmers and producers all over the world. When we taste a coffee we like, we buy it…providing we know exactly where it comes from, who grows it, who picks it and who processes it. This way we know who is receiving our money for those beans.
Is your coffee organic?
Some of our coffee is organic and this will be shown on the label and in the online information about the coffee.
Many of the small farmers and producers we work with cannot afford to buy official organic certification. However, they often produce their coffee on an organic basis due to them not being able to afford chemicals and fertilisers. They will farm in way passed down to them by their parents and grandparents. 
If you have a questions that we haven’t covered then please contact us on 01603 872871 or email beans@norfolk.coffee

Find Out how to get the best from your coffee with our brewing guides

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Contact us

  • Barn 15. Salle Moor Hall Farm,
Wood Dalling Road,
  • Salle, Reepham, Norwich,
NR10 4SB
  • 01603 872871
  • 07470 092981

Opening Times

  • We are not currently open to the public. We will be serving coffees on Friday mornings when we move to our new premises at Pensthorpe in early 2025.
  • We are dog friendly!