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Privacy Policy

We take your data privacy very seriously and will never sell your data. We will only share your data when required to by law and with organisations that provide essential services to process an order. For instance, delivery service and payment processing service. The details of our privacy policy are below
 
Overview
Norfolk Coffee Company Limited (“we”, “us” or “our”) consider your privacy to be of utmost importance and we will always hold and process your information in accordance with data protection laws. By using our website you are agreeing to be bound by our privacy policy. We may change this policy occasionally to keep up to date with regulations, to improve clarity or to address any procedural changes relating to internal data handling. We will make significant changes clear but we will not contact you directly to inform you of updates. You are responsible for reading the policy from time to time. We may collect information which you provide through our website (norfolk.coffee) when you set up an online account, place an order or when you contact us, whether this be by email, telephone, post or otherwise. The data we may collect includes your name, address and contact details
 
If you place an order through our online shop your card details are processed by a third-party payment processor and are not held by us. More information about our third-party payment processor can be found below.
 

How we may use this information
We may use this information to:

  • Process an order you have placed
  • Carry out our obligations arising from any contracts entered by you and us
  • Provide you with information or products which you request from us;
  • Verify your identity
  • Monitor and analyse how our website is being used so we can improve and develop
  • Notify you about important changes to our services
  • Where you have explicitly consented, we may also use your details to send you information about other developments or services that may be of interest to you

 

Disclosure Of Your Information
We will not share your information with third parties for marketing purposes. We may disclose your information to:

  • third parties if we are under a legal obligation to do so
  • third party service providers to fulfil orders placed through the website, such as Royal Mail, courier services and Sage Pay
  • search engine providers (such as Google Analytics) to monitor and analyse how our website is being used so we can improve and develop

 

Third party payment providers
We use two third-party payment processors, Worldpay and Paypal, to assist in processing your payment information. Such third-party processors’ use of your personal information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this privacy policy. 

Accessing and updating your information
If you have an account, you can log in to see the information we have stored for you and update your information within your account. 

Our contact details
We welcome your feedback and questions.
You can contact us by email at hello@norfolk.coffee, phone us on 01603 872871 or write to us at:

Barn 15, Salle Moor Hall Farm, Wood Dalling Road, Salle, Norwich, NR10 4SB

Find Out how to get the best from your coffee with our brewing guides

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Contact us

  • Barn 15. Salle Moor Hall Farm,
Wood Dalling Road,
  • Salle, Reepham, Norwich,
NR10 4SB
  • 01603 872871
  • 07470 092981

Opening Times

  • We are not currently open to the public. We will be serving coffees on Friday mornings when we move to our new premises at Pensthorpe in early 2025.
  • We are dog friendly!